Return Policy

Return Eligibility & Conditions

Returns must be initiated within the specified timeframe after receiving an order. Only damaged items or incorrect deliveries are eligible for returns. Customers must provide photographic or video evidence for verification.

Customized & Personalized Items

Customized hampers and personalized products are not eligible for returns. Customers should verify customization details before confirming orders. If an error occurs due to our mistake, we will provide a suitable resolution.

Incorrect or Defective Items

Customers must return incorrect or defective items before receiving a replacement. They can use any courier service, and we will reimburse courier charges upon receiving the returned item.

Refund Process & Timelines

Refunds for domestic orders are processed within 5-7 business days, while international refunds may take 10-14 business days. Refunds are issued back to the original payment method.

Replacement & Exchanges

We offer replacements and exchanges for items damaged during shipping. Customers must provide photographic evidence, and once approved, we will ship a replacement or offer store credit.

Customer Support & Contact Information

For any queries regarding our shipping, returns, or refunds, customers can reach out to us at info@angroos.com. Our support team is available to assist with any concerns.